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Help and Support

We are My VVNG. The providers (“we”, “us”, “our”) of the service provided by this app (“Service”) are not responsible for any user-generated content and accounts. Content submitted express the views of their author only.

You agree to not use the Service to submit or link to any Content which is defamatory, abusive, hateful, threatening, spam or spam-like, likely to offend, contains adult or objectionable content, contains personal information of others, risks copyright infringement, encourages unlawful activity, or otherwise violates any laws. You are entirely responsible for the content of, and any harm resulting from, that Content or your conduct.

This Service is only available to users who are at least 13 years old. If you are younger than this, please do not register for this Service. If you register for this Service, you represent that you are this age or older.

All content you submit, upload, or otherwise make available to the Service (“Content”) may be reviewed by staff members. All Content you submit or upload may be sent to third-party verification services (including, but not limited to, spam prevention services). Do not submit any Content that you consider to be private or confidential.

We may remove or modify any Content submitted at any time, with or without cause, with or without notice. Requests for Content to be removed or modified will be undertaken only at our discretion. We may terminate your access to all or any part of the Service at any time, with or without cause, with or without notice.

You are granting us with a non-exclusive, permanent, irrevocable, unlimited license to use, publish, or re-publish your Content in connection with the Service. You retain copyright over the Content.

These terms may be changed at any time without notice.

If you do not agree with these terms, please do not register or use the Service. Use of the Service constitutes acceptance of these terms. If you wish to close your account, please contact us.

How do I change my profile photo and background cover photo?

Visit your profile (Here) and then click on the round photo icon to upload your image. Repeat the same process for the background cover photo by tapping on the photo and clicking upload. Once the background image is uploaded you can crop and reposition by clicking on the photo once again.

How do I change my password, email address, or username?

If you know your password, visit your account profile then click on the "About" , then the "Account" tab. It will ask for your current password, and then a new password. on the same account tab, you have the option to change your username and email address.

How do I adjust my email and onsite notifications?

Once you have logged in, visit your notification settings here (Preferences). Or contact us if you need assistance.

How can configure my push alerts?

Once you have logged into the mobile app, you can visit this link here.

Report Objectionable Content

Users may report content by clicking the three dots located in the top-right hand corner of each post.

Simply click the three dots and a drop-down menu will appear with an option to report the content and block the user.

To report a comment on a post, tap or hoover over the comment to reveal the three dots. The drop down menu will appear with the option to report the comment.

The content will be sent for review to a site administrator. All content will be reviewed within 24 hours and the appropriate action will be taken.

Block Users

If you wish to not see content from another user, you may block them at anytime. This will prevent them from seeing your content, and you from seeing theirs.

Your Safety

When our users install the MY VVNG app, we want them to feel confident that it’s safe to do so—that My VVNG doesn’t contain upsetting or offensive content, won’t damage your device, and isn’t likely to cause physical harm from its use.

If you’re looking to shock and offend people, the My VVNG app isn’t the right place for your content.

What's considered objectional contenet?

1.1 Objectionable Content

Content should not include things that are offensive, insensitive, upsetting, intended to disgust, in exceptionally poor taste, or just plain creepy. Examples of such content include:

    • 1.1.1 Defamatory, discriminatory, or mean-spirited content, including references or commentary about religion, race, sexual orientation, gender, national/ethnic origin, or other targeted groups, particularly if the app is likely to humiliate, intimidate, or harm a targeted individual or group.
    • 1.1.2 Realistic portrayals of people or animals being killed, maimed, tortured, or abused, or content that encourages violence. “Enemies” within the context of a game cannot solely target a specific race, culture, real government, corporation, or any other real entity.
    • 1.1.3 Depictions that encourage illegal or reckless use of weapons and dangerous objects, or facilitate the purchase of firearms or ammunition.
    • 1.1.4 Overtly sexual or pornographic material, defined as “explicit descriptions or displays of sexual organs or activities intended to stimulate erotic rather than aesthetic or emotional feelings.” The My VVNG app is not intended to be a “hookup” app, pornography is not tolerated, and any attempts to use the My VVNG app to facilitate prostitution, or human trafficking and exploitation will have their account reported to the appropriate authorities.
    • 1.1.5 Inflammatory religious commentary or inaccurate or misleading quotations of religious texts.

Email Support

Logged in members

Simply connect with us by sending a message to the site admin account ( @vvng-administrator ) once you have registered and logged in.

Contact Us

We welcome any suggestions and feedback.

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